Contact us

Member services 

Sign into your NYCE PPO digital account with your HealthSafe ID to chat or send a message securely.  

Or call 212-501-4444 (TTY: 711) from 8 a.m. to 6 p.m. Eastern Standard Time, Monday through Friday, to speak with a dedicated NYCE PPO customer service representative. 

Provider services

Sign into your NYCE PPO provider account with your One Healthcare ID to send questions by secure messaging. 

For questions about patient eligibility or claims, or to request prior authorization, call 844-849-5750.

  • Pharmacy help desk

    For the pharmacy help desk.

    Call 866-799-7919

  • EmblemHealth network

    For EmblemHealth network questions or support, visit visit EmblemHealth provider support. 

    Visit EmblemHealth
  • UnitedHealthcare network

    For UnitedHealthcare network questions or support, visit UnitedHealthcare provider support.

    Network questions

Tech support

For website-related technical support, call 866-922-8266.

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